Last Updated Priority Category

Chrome: When editing a second email/invoice from a popup window you can't edit the email body

Marketing
Last Updated: 10/27/2014

Summary:
Occasionally users are experiencing in Chrome browser when editing a second email/invoice from a popup window you can't edit the email body

Date Reported:
08/26/2014

Stage: Researching

Issue Number: 4041

Feature: Templates

Function: Email Drag & Drop Builder

Referral Partner banners display broken thumbnail in preview for some images

CRM
Last Updated: 10/27/2014

Summary:
Some users are experiencing an issue with Referral Partner banners displaying a broken thumbnail in preview for some images.

Date Reported:
09/25/2014

Stage: Researching

Issue Number: 4104

Feature: Referral Partners

Function: Promotional Resources

Occassionally commissions are not generating for all products

E-Commerce
Last Updated: 10/27/2014

Summary:
Occasionally some apps are experiencing an issue with commissions not generating for all products. We are not seeing this issue on all counts, but intermittently getting reports of this and are still investigating.

Date Reported:
09/02/2014

Stage: Researching

Issue Number: 4056

Feature: Orders

Function: Order Commissions

Tasks created in the interactive view are unable to be deleted

CRM
Last Updated: 10/27/2014

Summary:
Apps experiencing an issue with tasks that are created in interactive view are unable to be deleted.

Date Reported:
09/30/2014

Workaround:
Create task in list view or from within a contact record.

Stage: In Development

Issue Number: 4110

Feature: Contacts

Function: Tasks / Notes

Some apps experiencing issues with opting email addresses back in

Marketing
Last Updated: 10/27/2014

Summary:
Some apps are currently experiencing issues with opting email addresses back in as marketable.

Date Reported:
09/23/2014

Stage: Researching

Issue Number: 4099

Feature: Settings

Unable to edit multiple snippets in Chrome version 38.0.2125.101m

Marketing
Last Updated: 10/27/2014

Summary:
Users are experiencing an issue with being unable to edit multiple snippets in Chrome 38.0.2125.101m.

Date Reported:
10/20/2014

Workaround:
Our Dev team is currently working on resolving this issue. We suggest to use a different browser (i.e. Firefox) or a different version of Chrome other than (38.0.2125.101m) seems to work.

Stage: Researching

Issue Number: 4138

Feature: Templates

Function: Email Drag & Drop Builder

Unable to add multiple email addresses in Email Notifications under "Shopping Cart Settings"

E-Commerce Setup
Last Updated: 10/27/2014

Summary:
Users are no longer able to add multiple email addresses under Email Notifications in Shopping Cart Settings. When users attempt to add more than one email address they get an error saying "Please enter an email address" and it does not allow to add more than the one.

Date Reported:
10/21/2014

Stage: In Development

Issue Number: 3654

Feature: Shopping Cart Settings

Function: Notifications

FEW APPS: Running mass action to apply tag to contacts does not trigger Campaign Goals

Campaign Builder
Last Updated: 10/09/2014

Summary:
When running a mass action to apply a tag for a more recent campaign, the tag goals are not triggering. Applying the respective tag to the contact from the Contact record directly does trigger the Tag Goal.

Date Reported:
08/28/2014

Workaround:
No known work around found at this time.

Stage: Researching

Issue Number: 4045

Feature: Goals - Other

Function: Goal - Tag Applied

When Attempting To Log into an App from Account Central, Clicking doesn't do anything

CAS
Last Updated: 10/09/2014

Summary:
We are currently getting a number of reports with customers not able to click on their app when on the 'Account Central' page. When they attempt to click (on account name, arrow, etc.) nothing occurs and the account does not log in.

Date Reported:
09/09/2014

Workaround:
Update FireFox to 32, Clear Cache and cookies and restart browser.

Stage: Researching

Issue Number: 4072

Feature: Account Central

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 10/03/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Email Broadcast Report: Previously sent broadcasts show "Scheduling" in total column

Marketing
Last Updated: 08/28/2014

Summary:
When using the "Email Broadcast Report" previously sent broadcasts are showing as "Scheduling" status. *Note: (As of 6/20/2014) - We are awaiting an ETA on this.

Date Reported:
06/12/2014

Workaround:
This is a display issue only and does not affect functionality at all with the "Email Broadcasts" report.

Stage: Researching

Issue Number: 3844

Feature: Broadcasts

Function: Broadcast Statistics

Occassionally some apps experiencing custom fields not saving information

CRM
Last Updated: 10/27/2014

Summary:
Some apps are occasionally experiencing an issue with not being able to save custom field information.

Date Reported:
08/29/2014

Stage: Researching

Issue Number: 4054

Feature: Contacts

Function: Default / Custom Fields

Users Are Unable to Delete Notes

CRM
Last Updated: 08/27/2014

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

Voice Broadcast Error: "Recording failed. Please try again".

Marketing
Last Updated: 10/15/2014

Summary:
Voice broadcast templates fail after 20 seconds during recording.

Date Reported:
09/30/2014

Workaround:
Until the issue is resolved, please limit your voice broadcast to 20 seconds.

Stage: Researching

Issue Number: 4112

Feature: Templates

Function: Voice Broadcast

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.