10/22/2014: Multiple Apps Receiving "500" Error Upon Login
Multiple apps are receiving a "500" error upon login of their Infusionsoft application. http://screencast.com/t/BdsFwLLnjsw4
Our development team is working currently at the moment to get this issue resolved ASAP! Thank you for your patience and we will provide further updates soon.
Issue Number: 4141
Function: User Preferences
FEW APPS: Running mass action to apply tag to contacts does not trigger Campaign Goals
When running a mass action to apply a tag for a more recent campaign, the tag goals are not triggering. Applying the respective tag to the contact from the Contact record directly does trigger the Tag Goal.
No known work around found at this time.
Issue Number: 4045
Feature: Goals - Other
Function: Goal - Tag Applied
When Attempting To Log into an App from Account Central, Clicking doesn't do anything
We are currently getting a number of reports with customers not able to click on their app when on the 'Account Central' page. When they attempt to click (on account name, arrow, etc.) nothing occurs and the account does not log in.
Update FireFox to 32, Clear Cache and cookies and restart browser.
Issue Number: 4072
Feature: Account Central
INFORM: Having multiple tabs open can cause information to be saved to the incorrect record
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.
Issue Number: 2869
Function: View/Edit Orders
Email Broadcast Report: Previously sent broadcasts show "Scheduling" in total column
When using the "Email Broadcast Report" previously sent broadcasts are showing as "Scheduling" status. *Note: (As of 6/20/2014) - We are awaiting an ETA on this.
This is a display issue only and does not affect functionality at all with the "Email Broadcasts" report.
Issue Number: 3844
Function: Broadcast Statistics
Mobile Chrome 38 on Android Shows Blank Page
Chrome version 38 on Android displays a blank white page when visiting a hosted page.
Use another browser on Android
Issue Number: 4125
Feature: Forms / Landing Page
Function: Hosted Link / HTML Code
Users Are Unable to Delete Notes
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."
The user can still delete the notes from the "Task Note Report."
Stage: In Development
Issue Number: 4011
Function: Tasks / Notes
Voice Broadcast Error: "Recording failed. Please try again".
Voice broadcast templates fail after 20 seconds during recording.
Until the issue is resolved, please limit your voice broadcast to 20 seconds.
Issue Number: 4112
Function: Voice Broadcast
This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.
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Click the title of a known issue to read more details including workarounds if they exist.
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