Last Updated Priority Category

10/22/2014: Multiple Apps Receiving "500" Error Upon Login

Admin
Last Updated: 10/23/2014

Summary:
Multiple apps are receiving a "500" error upon login of their Infusionsoft application. http://screencast.com/t/BdsFwLLnjsw4

Date Reported:
10/22/2014

Workaround:
Our development team is working currently at the moment to get this issue resolved ASAP! Thank you for your patience and we will provide further updates soon.

Stage: Researching

Issue Number: 4141

Feature: Users

Function: User Preferences

FEW APPS: Running mass action to apply tag to contacts does not trigger Campaign Goals

Campaign Builder
Last Updated: 10/09/2014

Summary:
When running a mass action to apply a tag for a more recent campaign, the tag goals are not triggering. Applying the respective tag to the contact from the Contact record directly does trigger the Tag Goal.

Date Reported:
08/28/2014

Workaround:
No known work around found at this time.

Stage: Researching

Issue Number: 4045

Feature: Goals - Other

Function: Goal - Tag Applied

When Attempting To Log into an App from Account Central, Clicking doesn't do anything

CAS
Last Updated: 10/09/2014

Summary:
We are currently getting a number of reports with customers not able to click on their app when on the 'Account Central' page. When they attempt to click (on account name, arrow, etc.) nothing occurs and the account does not log in.

Date Reported:
09/09/2014

Workaround:
Update FireFox to 32, Clear Cache and cookies and restart browser.

Stage: Researching

Issue Number: 4072

Feature: Account Central

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 10/03/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Email Broadcast Report: Previously sent broadcasts show "Scheduling" in total column

Marketing
Last Updated: 08/28/2014

Summary:
When using the "Email Broadcast Report" previously sent broadcasts are showing as "Scheduling" status. *Note: (As of 6/20/2014) - We are awaiting an ETA on this.

Date Reported:
06/12/2014

Workaround:
This is a display issue only and does not affect functionality at all with the "Email Broadcasts" report.

Stage: Researching

Issue Number: 3844

Feature: Broadcasts

Function: Broadcast Statistics

Mobile Chrome 38 on Android Shows Blank Page

Campaign Builder
Last Updated: 10/20/2014

Summary:
Chrome version 38 on Android displays a blank white page when visiting a hosted page.

Date Reported:
10/13/2014

Workaround:
Use another browser on Android

Stage: Researching

Issue Number: 4125

Feature: Forms / Landing Page

Function: Hosted Link / HTML Code

Users Are Unable to Delete Notes

CRM
Last Updated: 08/27/2014

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

Voice Broadcast Error: "Recording failed. Please try again".

Marketing
Last Updated: 10/15/2014

Summary:
Voice broadcast templates fail after 20 seconds during recording.

Date Reported:
09/30/2014

Workaround:
Until the issue is resolved, please limit your voice broadcast to 20 seconds.

Stage: Researching

Issue Number: 4112

Feature: Templates

Function: Voice Broadcast

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

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      Medium means approximately one month to resolution

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