Next Maintenance Release

Admin
Last Updated: 09/09/2013

Summary:
Next Monthly Patch is scheduled for the 1st of October. Pelase be aware that we start at 7:00PM PST time and finish around 10:00PM PST time.

Date Reported:
09/09/2013

Workaround:
Please refrane from doing any major work inside the application, such as editing email templates and campaigns as you have the potentiol to lose them.

Stage: Released

Issue Number: 3165

Feature: Infusionsoft Account

Unable to add an image to an existing category and keep the same category name.

Ecommerce
Last Updated: 09/13/2013

Summary:
When trying to upload a new image to a category that already exists, without changing the name an error that says, "A category with that name already exists" pops up.

Date Reported:
05/08/2013

Workaround:
No known work arounds are available at this time.

Stage: In Development

Issue Number: 2867

Feature: Products

Function: Product Categories

Having multiple tabs open when viewing different records can cause data mix up.

Ecommerce
Last Updated: 09/13/2013

Summary:
Multi-tab usage on a browser causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
05/08/2013

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Campaigns occasionally not publishing correctly.

Marketing
Last Updated: 09/13/2013

Summary:
Occasionally campaigns do not publish when the "publish" button is clicked, even though the amount of items to be published disappears.

Date Reported:
09/26/2013

Workaround:
The campaign will usually automatically update to the published status within 24-48hrs.

Stage: Researching

Issue Number: 3201

Feature: Campaign Builder

Function: Sequence - Process

Occasionally new users remain in the "invited" status after setting up their Infusionsoft ID.

Admin
Last Updated: 09/13/2013

Summary:
When adding a new user to the application, a user occasionally gets stuck in the "invited" status after setting up their Infusionsoft ID.

Date Reported:
08/23/2013

Workaround:
Call our support line and one of our representatives can get the user set to active through the database.

Stage: Researching

Issue Number: 3276

Feature: Users

Function: Username & Password

Commissions are displaying multiple times in the referral partner ledger.

CRM
Last Updated: 09/13/2013

Summary:
Commissions display multiple times in the referral partner ledger.

Date Reported:
05/20/2013

Workaround:
There are currently no known work arounds.

Stage: In Development

Issue Number: 2915

Feature: Referral Partner Reports

Function: Referral Partner Ledgers

Referral partners receiving commission for free trials

CRM
Last Updated: 08/07/2013

Summary:
When a subscription free trial is given it adds a credit to the order. These credits are generating commissions as if the customer had paid for it.

Date Reported:
06/13/2013

Workaround:
None, however commissions can be manually deleted after they are generated.

Stage: Researching

Issue Number: 3029

Feature: Referral Partners

Function: Commission Programs

Campaign Builder: Searching by Tag doesn't recognize Tag Category

Marketing
Last Updated: 07/03/2013

Summary:
While in the campaign builder and adding a tag goal or tag action the application doesn't recognize the Tag Category and you have to search by the actaul tag name.

Date Reported:
07/01/2013

Workaround:
Search using only the First word of the Tag name, or take the Tag Category off the Tag.

Stage: Researching

Issue Number: 3097

Feature: Campaign Builder

Function: Sequence - Process

1(invalid) Merchant error

E-Commerce
Last Updated: 02/07/2014

Summary:
When a patch or release is rolled out, the default merchant selected reverts to 1(invalid) in some applications.

Date Reported:
06/24/2013

Workaround:
We have Identified and Corrected the Issue. Based off the nature of the issue to correctly fix the problem it will be released in our upcoming major release.

Stage: In Development

Issue Number: 3070

Feature: Ecommerce Setup

Function: Payment Options

Known Issues

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

How to Use

Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

Twitter Updates

Follow @AskInfusionsoft for up to the minute Infusionsoft announcements


Contact Us

If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.