Last Updated Priority Category

Credit Card Report "Ran" and "Total Charged" Columns Displaying Inaccurate Totals

Last Updated: 06/21/2016

Issue Number: 354774

Date Reported:
03/17/2016

Summary:
When opening the Credit Card Report under E-Commerce > Reports and running a search for cards, the "Ran" and "Total Charged" columns are showing inaccurate totals for contacts that appear on the report. Some contacts may have a much larger number under "Ran" than they show on their contact record for "Charges Run", and the "Total Charged" may be off as well compared to the order totals on their record.

Weather widget is no longer displaying information

CRM
Last Updated: 06/22/2016

Issue Number: 365609

Date Reported:
03/29/2016

Summary:
** Issue is scheduled to be resolved with the "June Update". The widget in the top right corner of a contact record is not showing the weather, city and state. It displays "Weather information is unavailable"

Alternative Solution:
City and state still display in the contacts fields. For weather information you will want to use a third party.

Unable to mark a 'Set Field Value' process in a campaign as Ready if the process is a copy

Campaign Builder
Last Updated: 05/20/2016

Issue Number: 367171

Date Reported:
03/30/2016

Summary:
If an existing 'Set Field Value' process within a campaign sequence is copied; either by the campaign being copied, the sequence, or only the process, the copy is not able to be set to "Ready". This only occurs if the 'Field Value' dropdown in the copy is not changed.

Alternative Solution:
Changing the 'Field Value' dropdown to a different field, then back to the desired field, will allow the process to be set to "Ready"

RESOLVED: Microsoft Exchange Email Delivery

Last Updated: 06/15/2016

Issue Number: 460892

Date Reported:
06/14/2016

Summary:
6/14 4:00 PM - We have resolved the issue affecting email deliverability to Microsoft Domains. Emails that were scheduled to send 6/14 are being emailed in batches and new emails will be sent immediately. We are experiencing an issue with Microsoft Exchange email delivery. Some emails may receive a "Bounced" message or be delayed. This affects all Microsoft domains such as Hotmail, Live, and Exchange.

Alternative Solution:
At this time there is not alternative solution. Please check back for updates. If you are experiencing this issue, please submit a support case from within your application: http://screencast.com/t/uGcdsCyhyFmT

Email confirmation thank-you page "Return to website" link not functioning

Marketing
Last Updated: 06/23/2016

Issue Number: 298199

Date Reported:
01/29/2016

Summary:
When clicking "Return to Our Website", "Sorry, but we were unable to confirm your email address" is displayed if http:// is excluded from address.

Alternative Solution:
Put "http://" at the front of the web address.

R53: Unable to link contacts within contact records if link type has a 'Max number of links' of 1

CRM
Last Updated: 06/21/2016

Issue Number: 419567

Date Reported:
05/04/2016

Summary:
If a "link type" for linked contacts has been configured with a limit of "1", saving the linked data will not link the contacts together.

Alternative Solution:
Change the limit to something higher than 1.

R53: Users cannot edit or add default invoice template in E-Commerce>Settings without first saving the page

E-Commerce
Last Updated: 06/21/2016

Issue Number: 408774

Date Reported:
04/27/2016

Summary:
If attempting to click the "Edit" or "Add" links for default invoices in E-Commerce Settings, the page will reload but no window will populate to edit or add an invoice template.

Alternative Solution:
Save the E-Commerce >Settings> Orders page in order to be able to edit/add invoices

Email Status search only returning one result

Marketing
Last Updated: 06/17/2016

Issue Number: 424198

Date Reported:
05/09/2016

Summary:
Pulling up an Email Status Search with with the "Products" column displaying on report results in only one result populating for report.

Alternative Solution:
Remove the "Products" column from the report columns and the report should return correct results.

Inform: Authorize.Net Developer Account Change

Last Updated: 05/11/2016

Issue Number: 414081

Date Reported:
04/28/2016

Summary:
Authorize.Net has sent out an email letting customers know of a change that is coming. Infusionsoft has already tested to ensure that no further action is needed for this change. The email would look like this: Dear Authorize.Net Merchant: Thank you for using Authorize.Net for your transaction processing. Authorize.Net is now using Akamai to optimize our Internet traffic routing, which includes your transaction requests. Akamai helps safeguard against interruptions caused by issues beyond Authorize.Net’s direct control, such as Internet congestion, fiber cable cuts and other similar issues. Using Akamai is currently optional, but will be mandatory for all merchants on June 30th. Upgrade your website or payment solution today to take immediate advantage of Akamai’s benefits. The new Akamai transaction URLs that are available now are: • Authorize.Net API, XML/JSON format: https://api2.authorize.net/xml/v1/request.api • Authorize.Net API, SOAP format: https://api2.authorize.net/soap/v1/Service.asmx • AIM/SIM merchants, name/value pair format: https://secure2.authorize.net/gateway/transact.dll If you have not already, please review the announcement and the Akamai FAQs to determine what action you should take for your particular solution. If your solution uses a firewall, please pay particular attention to this section of the FAQs to avoid disruptions to your transaction processing.

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 12/03/2015

Issue Number: 2869

Date Reported:
06/30/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Alternative Solution:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Viewing Historical Data in Campaign Opens Report With Incomplete Criteria

Last Updated: 05/26/2016

Issue Number: 351636

Date Reported:
03/15/2016

Summary:
When in the Performance view in a campaign, clicking either the "Historical 24 hours" or "Historical 30 days" will show that past history for the range selected on the sequence, however clicking the blue icon that redirects to the Campaign Contacts report to show the contacts does not pull up the correct criteria. All results for the sequence will be shown, since the Stop Date criteria is not being set when viewing the report.

Alternative Solution:
The correct information can be pulled up by clicking "Edit Criteria/Columns" for those results, and a Stop Date range can be set there (for example, 02/01/2016-03/01/2016). Clicking OK after setting a date range will pull campaign contact history for the date range entered.

Subscription Revenue Summary Report "Number" Column Displaying Inaccurate total

Last Updated: 06/22/2016

Issue Number: 348233

Date Reported:
03/11/2016

Summary:
The Subscription Revenue Summary Report under E-Commerce > Reports is displaying a much larger subscription total for the "Number" column than it should. The report appears to be including the applied tag amounts to contacts tied to subscriptions listed in the report.

Alternative Solution:
To see an accurate total of subscriptions in the application per product in the meantime, you can do so by running a search under E-Commerce > Orders > View Subscriptions, and select the product you wish to see the total for.

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.