Last Updated Priority Category

9/9/2014 - When Attempting To Log into an App from Account Central, Clicking doesn't do anything

CAS
Last Updated: 09/09/2014

Summary:
We are currently getting a number of reports with customers not able to click on their app when on the 'Account Central' page. When they attempt to click (on account name, arrow, etc.) nothing occurs and the account does not log in.

Date Reported:
09/09/2014

Workaround:
Update FireFox to 32, Clear Cache and cookies and restart browser.

Stage: Researching

Issue Number: 4072

Feature: Account Central

API: Unable to Create Custom Field for Task/Appt/Note

Add-On's/API
Last Updated: 09/15/2014

Summary:
When attempting to create a custom field for Task/Appt/Note, you receive an error stating " [InvalidParameter]The group id "HEADERID" is an invalid header for Task/Appt/Note" when it is a valid header for Task/Appt/Note.

Date Reported:
09/14/2014

Workaround:
Create the custom field via the interface.

Stage: Researching

Issue Number: 4084

Feature: API

Function: Errors

9/3/2014: When sending a one-time email and selecting a template, it doesn't bring over the template's subject

Marketing
Last Updated: 09/11/2014

Summary:
When sending a one-time email and selecting a template, it doesn't bring over the template's subject.

Date Reported:
09/03/2014

Workaround:
Manually type subject into template

Stage: Researching

Issue Number: 4059

Feature: Templates

8/7/2014: Some web forms and landing pages in some apps are seeing an error "Unable to load editor HTML..." when an user attempts to edit the form

Campaign Builder
Last Updated: 09/09/2014

Summary:
Some web forms and landing pages in some apps are seeing an error "Unable to load editor HTML..." when an user attempts to edit the form

Date Reported:
09/09/2014

Workaround:
The only known workaround is to delete and re-create the web form/landing page over.

Stage: In Development

Issue Number: 4004

Feature: Forms / Landing Page

Function: Design / Format

9/9/2014: Appointments are not showing in Month view of Calendar

Main Nav
Last Updated: 09/09/2014

Summary:
Appointments on the Infusionsoft calendar are not displaying when viewing the 'Month' view. It displays correctly for 'Day' view or 'Week' view.

Date Reported:
09/09/2014

Workaround:
The only known work around suggestion is to view the calendar in 'Day' view or 'Week' view.

Stage: Researching

Issue Number: 4071

Feature: My Day

Function: Calendar

Email Broadcast Report: Previously sent broadcasts show "Scheduling" in total column

Marketing
Last Updated: 08/28/2014

Summary:
When using the "Email Broadcast Report" previously sent broadcasts are showing as "Scheduling" status. *Note: (As of 6/20/2014) - We are awaiting an ETA on this.

Date Reported:
06/12/2014

Workaround:
This is a display issue only and does not affect functionality at all with the "Email Broadcasts" report.

Stage: Researching

Issue Number: 3844

Feature: Broadcasts

Function: Broadcast Statistics

Users Are Unable to Delete Notes

CRM
Last Updated: 08/27/2014

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.