Last Updated Priority Category

Credit Card Report "Ran" and "Total Charged" Columns Displaying Inaccurate Totals

Last Updated: 05/20/2016

Summary:
When opening the Credit Card Report under E-Commerce > Reports and running a search for cards, the "Ran" and "Total Charged" columns are showing inaccurate totals for contacts that appear on the report. Some contacts may have a much larger number under "Ran" than they show on their contact record for "Charges Run", and the "Total Charged" may be off as well compared to the order totals on their record.

Date Reported:
03/17/2016

Stage: Researching

Issue Number: 354774

Weather widget is no longer displaying information

CRM
Last Updated: 05/20/2016

Summary:
** Issue is scheduled to be resolved with the "June Update". The widget in the top right corner of a contact record is not showing the weather, city and state. It displays "Weather information is unavailable"

Date Reported:
03/29/2016

Workaround:
City and state still display in the contacts fields. For weather information you will want to use a third party.

Stage: Researching

Issue Number: 365609

Feature: Contacts

R54: Cannot Assign a Referral Partner Tracking Link to a Specific Partner

Last Updated: 05/25/2016

Summary:
When creating a referral partner tracking link, the "Referral Partner" box does not display the dropdown of selectable partner names that match when a partner name is typed in to assign the link to.

Date Reported:
05/19/2016

Stage: Researching

Issue Number: 435960

R54: Searching by "Tags and Tag2" display issues

Last Updated: 05/20/2016

Summary:
When searching for multiple tags in Tags and Tag2 fields then clicking "edit criteria/columns" and editing criteria, tags will revert or continuously load. http://screencast.com/t/YUckihZip

Date Reported:
05/19/2016

Stage: Researching

Issue Number: 436290

R54: Tag search not returning accurate results when using "With ALL of these Tags"

Last Updated: 05/20/2016

Summary:
We are aware of an issue with search results showing inaccurate results when searching by tags and using the option "With All of these Tags"

Date Reported:
05/19/2016

Stage: Researching

Issue Number: 435916

Unable to mark a 'Set Field Value' process in a campaign as Ready if the process is a copy

Campaign Builder
Last Updated: 05/20/2016

Summary:
If an existing 'Set Field Value' process within a campaign sequence is copied; either by the campaign being copied, the sequence, or only the process, the copy is not able to be set to "Ready". This only occurs if the 'Field Value' dropdown in the copy is not changed.

Date Reported:
03/30/2016

Workaround:
Changing the 'Field Value' dropdown to a different field, then back to the desired field, will allow the process to be set to "Ready"

Stage: Researching

Issue Number: 367171

Feature: Sequence - Process

Function: Other Processes

r54: Date Created and Date Updated fields on Opportunity Records Don't Display Date, Time, or User.

Last Updated: 05/25/2016

Summary:
Date Created and Date Updated fields on Opportunity Records Don't Display Date, Time, or User. Screenshot: http://screencast.com/t/TlM0AQli9t

Date Reported:
05/19/2016

Stage: Researching

Issue Number: 435895

R54: Auto Complete Tag Search not displaying short tag names

Last Updated: 05/23/2016

Summary:
The Autocomplete tag search returns a maximum of 20 search results at a time. If a short tag name is part of a longer tag name, the results do not display the short tag name in the list and the customer does not have a way to search that tag.

Date Reported:
05/19/2016

Workaround:
Changing the tag name under CRM > Settings > Tags in the meantime to a value that does not match others will allow the tag to come up in the search.

Stage: Researching

Issue Number: 435865

Inform: Authorize.Net Developer Account Change

Last Updated: 05/11/2016

Summary:
Authorize.Net has sent out an email letting customers know of a change that is coming. Infusionsoft has already tested to ensure that no further action is needed for this change. The email would look like this: Dear Authorize.Net Merchant: Thank you for using Authorize.Net for your transaction processing. Authorize.Net is now using Akamai to optimize our Internet traffic routing, which includes your transaction requests. Akamai helps safeguard against interruptions caused by issues beyond Authorize.Net’s direct control, such as Internet congestion, fiber cable cuts and other similar issues. Using Akamai is currently optional, but will be mandatory for all merchants on June 30th. Upgrade your website or payment solution today to take immediate advantage of Akamai’s benefits. The new Akamai transaction URLs that are available now are: • Authorize.Net API, XML/JSON format: https://api2.authorize.net/xml/v1/request.api • Authorize.Net API, SOAP format: https://api2.authorize.net/soap/v1/Service.asmx • AIM/SIM merchants, name/value pair format: https://secure2.authorize.net/gateway/transact.dll If you have not already, please review the announcement and the Akamai FAQs to determine what action you should take for your particular solution. If your solution uses a firewall, please pay particular attention to this section of the FAQs to avoid disruptions to your transaction processing.

Date Reported:
04/28/2016

Stage: Researching

Issue Number: 414081

Billing Automation Running actions twice for "After a successful purchase in the shopping cart or an order form" type is used

E-Commerce
Last Updated: 05/17/2016

Summary:
Billing Automation Running actions twice for "After a successful purchase in the shopping cart or an order form" type is used. This means say if a product is purchased and the billing automation is set up to create an order the system will create the order twice. Currently is being looked at by development.

Date Reported:
05/11/2016

Workaround:
There currently is no workaround besides disabling the automation from happening completely.

Stage: Researching

Issue Number: 427256

Feature: E-Commerce Settings

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 12/03/2015

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Viewing Historical Data in Campaign Opens Report With Incomplete Criteria

Last Updated: 04/06/2016

Summary:
When in the Performance view in a campaign, clicking either the "Historical 24 hours" or "Historical 30 days" will show that past history for the range selected on the sequence, however clicking the blue icon that redirects to the Campaign Contacts report to show the contacts does not pull up the correct criteria. All results for the sequence will be shown, since the Stop Date criteria is not being set when viewing the report.

Date Reported:
03/15/2016

Workaround:
The correct information can be pulled up by clicking "Edit Criteria/Columns" for those results, and a Stop Date range can be set there (for example, 02/01/2016-03/01/2016). Clicking OK after setting a date range will pull campaign contact history for the date range entered.

Stage: Researching

Issue Number: 351636

Subscription Revenue Summary Report "Number" Column Displaying Inaccurate total

Last Updated: 03/11/2016

Summary:
The Subscription Revenue Summary Report under E-Commerce > Reports is displaying a much larger subscription total for the "Number" column than it should. The report appears to be including the applied tag amounts to contacts tied to subscriptions listed in the report.

Date Reported:
03/11/2016

Workaround:
To see an accurate total of subscriptions in the application per product in the meantime, you can do so by running a search under E-Commerce > Orders > View Subscriptions, and select the product you wish to see the total for.

Stage: Researching

Issue Number: 348233

UPS shipping options not showing consistently

E-Commerce Setup
Last Updated: 05/16/2016

Summary:
UPS made some changes to their API and the integration with Infusionsoft is not working every time. Shipping will does not always work/show for any current UPS shipping methods.

Date Reported:
03/09/2016

Workaround:
Set up another shipping method that is not UPS.

Stage: Researching

Issue Number: 345184

Feature: Shipping Options

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This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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