Last Updated Priority Category

Some email Batches sent from campaigns are producing error 'Duplicate entry 'X' for key 'PRIMARY''

Campaign Builder
Last Updated: 08/12/2015

Summary:
Some email Batches sent from campaigns are producing error 'Duplicate entry 'X' for key 'PRIMARY''

Date Reported:
06/09/2015

Workaround:
No known work around at this time

Stage: Researching

Issue Number: 4420

Feature: Sequence - Communication

Function: Other

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 10/03/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Users Are Unable to Delete Notes

CRM
Last Updated: 08/20/2015

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

Radio and Checkboxes added to any form will display both Id and submission value when form is submitted

Campaign Builder
Last Updated: 08/12/2015

Summary:
Radio and Checkboxes added to any form will display both Id and submission value when form is submitted.

Date Reported:
07/08/2015

Workaround:
The data is still present and visible. An ID just shows in addition to the data on the form submission.

Stage: Researching

Issue Number: 4446

Feature: Forms / Landing Page

Function: Snippet / Field Snippets

Quick Search results display incorrect "date created" for apps with International Date Format

Main Nav
Last Updated: 06/17/2015

Summary:
Quick Search results display incorrect "date created" for apps with International Date Format.

Date Reported:
04/15/2015

Workaround:
No known work around at this time.

Stage: In Development

Issue Number: 4369

Feature: Quick Search

Function: Search Bar

FEW APPS: Non-admin users with permission to view contacts, are unable to search for all contacts using Quick Search feature.

Main Nav
Last Updated: 06/12/2015

Summary:
FEW APPS: Non-admin users with permission to view contacts, are unable to search for all contacts using Quick Search feature.

Date Reported:
04/29/2015

Workaround:
No known work around at this time. Only occurring in some applications for some reason.

Stage: Researching

Issue Number: 4383

Feature: Quick Search

Function: Search Bar

Email broadcasts are not posting to Facebook

Marketing
Last Updated: 06/12/2015

Summary:
Email broadcasts are not posting to Facebook.

Date Reported:
05/06/2015

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 4389

Feature: Broadcasts

Function: Sending a Broadcast

Unrelated Credit Card info being added to Payments area in some new orders. (auto_increment is being reset)

E-Commerce
Last Updated: 08/12/2015

Summary:
In some applications, orders placed through carts or order forms, there will be an additional payment with the credit card info from another customer in the Payments area of the order.

Date Reported:
06/06/2015

Workaround:
No known work around at this time

Stage: In Development

Issue Number: 4422

Feature: Orders

Function: Payments

Adding appointments from My Day Working view does not allow the appointment time to be set after 12PM

Main Nav
Last Updated: 06/12/2015

Summary:
Adding appointments from My Day Working View does not allow the appointment time to be set after 12PM

Date Reported:
01/28/2015

Workaround:
Add appointments if at all possible from within the contact record, instead of within My Day Working View.

Stage: Researching

Issue Number: 4270

Feature: My Day

Function: Working

Some Apps: Unsubscribe links not working correctly for some contacts

Marketing
Last Updated: 06/12/2015

Summary:
Some Apps: Unsubscribe links not working correctly for some contacts

Date Reported:
08/04/2014

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 3989

Feature: Settings

Function: Automation Links

Intermittingly assigning companies via actions fails

CRM
Last Updated: 08/20/2015

Summary:
"OOPS: /Reports/processReportActions.jsp - NotSerializableException" error message is given when trying to process the "Assign Company" action to contact records from CRM > Contacts > Actions

Date Reported:
06/16/2015

Workaround:
Process the action directly from each individual contact record instead of the actions on the search

Stage: In Development

Issue Number: 4445

Feature: Contacts

Function: Contact Actions

When clicking "Send" on upcoming campaign emails from a campaign set to "(GMT -07:00) Mountain Time (US & Canada)" results in Error message "This email has already been processed by the system"

CRM
Last Updated: 08/12/2015

Summary:
When clicking "Send" on upcoming campaign emails from a campaign set to "(GMT -07:00) Mountain Time (US & Canada)" results in Error message "This email has already been processed by the system"

Date Reported:
06/29/2015

Workaround:
For some reason, using other time zones does not run into this issue from what was found

Stage: Researching

Issue Number: 4437

Feature: Contacts

Function: Campaign History

Iframe Policy

Legacy - E-Commerce
Last Updated: 08/18/2015

Summary:
For Infusionsoft remain PCI complaint we cannot allow for cross-site scripting. An example of this would be an HTML tag of Iframe, <iframe></iframe>. - This is a federal mandate, a common best practice for security, and will not be changed. - Please reference the Developer's Forums for further questions about this and potential ways to implement what you want on your website or throughout your application. http://community.infusionsoft.com/forumdisplay.php/9-API-amp-Custom-Development

Date Reported:
08/05/2015

Stage: Researching

Issue Number: 4486

Feature: Shopping Cart

Function: HTML Sections

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This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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