Last Updated Priority Category

Some Apps: Task and Appointment Reminders not honoring time selected when you Snooze them.

CRM
Last Updated: 03/19/2018

Issue Number: 1082489

Date Reported:
03/19/2018

Summary:
Task and Appointment Reminders not honoring time selected when you Snooze them. The Reminders will all pop up whenever you navigate to another page or even refresh the current page you are on.

Alternative Solution:
No known workaround at this time.

Campaign Purchase Goals triggering on every invoice of zero dollar subscriptions

Campaign Builder
Last Updated: 04/25/2018

Issue Number: 936709

Date Reported:
10/27/2017

Summary:
Subscriptions set to charge $0 are achieving purchase goals with each invoice created instead of only the initial invoice.

Duplicate [Product Specific Discount] promotions are being created in Chrome

E-Commerce Setup
Last Updated: 04/25/2018

Issue Number: 1102969

Date Reported:
04/04/2018

Summary:
When using Chrome and creating a Product Specific discount, the promotion will be duplicated. We recommend deleting the additional promotion as no critical will have been selected.

Alternative Solution:
The issue is not present in Firefox or Safari. We recommend temporarily using one of these browsers while creating promotions.

A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

E-Commerce
Last Updated: 03/26/2018

Issue Number: 1073490

Date Reported:
03/12/2018

Summary:
A/R Aging Summary Report isn't keeping Misc Criteria with the exception of Totals and intervals

Macs are not able to place accented characters inside of emails using the keyboard 'Option' key

Broadcast
Last Updated: 04/25/2018

Issue Number: 1100964

Date Reported:
04/03/2018

Summary:
Macs are not able to place accented characters inside of emails using the keyboard 'Option' key (ex. Option n). An accent character is placed without the letter. We are investigating if the root cause is due to an iOS update or Infusionsoft code change.

Alternative Solution:
Accented characters can be copy/pasted from a word document program into the Infusionsoft email. This issue is not affecting PC users.

Custom Statistics Widget Calculates first 10k rows only

Last Updated: 03/26/2018

Issue Number: 902649

Date Reported:
09/27/2017

Summary:
Custom Statistics Widget Calculates first 10k rows only

Some Internal forms not displaying Owner field when trying to add a contact.

Campaign Builder
Last Updated: 04/03/2018

Issue Number: 1051545

Date Reported:
02/21/2018

Summary:
Some apps: Some internal webforms with the Owner field added to them do not display the Owner field in the Quick Add menu or in the Add Contact page.

Alternative Solution:
Republishing the Campaign that the Internal webform resides in will usually fix this.

Adding appointments from My Day Working view does not allow the appointment time to be set after 12PM

Main Nav
Last Updated: 04/09/2018

Issue Number: 250247

Date Reported:
01/28/2015

Summary:
Adding appointments from My Day Working View does not allow the appointment time to be set after 12PM

Cloned webforms radio snippet apply tags can not be removed

Campaign Builder
Last Updated: 04/09/2018

Issue Number: 1064811

Date Reported:
03/05/2018

Summary:
Cloned webforms radio snippet apply tags can not be removed

Email Stats Dashboard widget does not match the results that the report pulls up

Main Nav
Last Updated: 04/25/2018

Issue Number: 645171

Date Reported:
12/14/2016

Summary:
Email Stats Dashboard widget does not match the results that the report pulls up

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.