Last Updated Priority Category

Chrome: When editing a second email/invoice from a popup window you can't edit the email body

Marketing
Last Updated: 10/27/2014

Summary:
Occasionally users are experiencing in Chrome browser when editing a second email/invoice from a popup window you can't edit the email body

Date Reported:
08/26/2014

Stage: Researching

Issue Number: 4041

Feature: Templates

Function: Email Drag & Drop Builder

Field Timers are scheduling a day earlier when the time zone is changed from the default EST time zone to a time zone GMT -6:00 or greater(i.e. Central, Phoenix, Pacific).

Campaign Builder
Last Updated: 12/15/2014

Summary:
Field Timers are scheduling a day earlier when the time zone is changed from the default EST time zone to a time zone GMT -6:00 or greater(i.e. Central, Phoenix, Pacific).

Date Reported:
12/02/2014

Workaround:
Change the timezone back to EST and republish the campaigns to fix issue.

Stage: In Development

Issue Number: 4205

Feature: Sequence - Timers

Function: Date Field

Unable to edit multiple snippets in Chrome version 38.0.2125.101m

Marketing
Last Updated: 11/18/2014

Summary:
Users are experiencing an issue with being unable to edit multiple snippets in Chrome 38.0.2125.101m.

Date Reported:
10/20/2014

Workaround:
Our Dev team is currently working on resolving this issue. We suggest to use a different browser (i.e. Firefox) or a different version of Chrome other than (38.0.2125.101m) seems to work.

Stage: In Development

Issue Number: 4138

Feature: Templates

Function: Email Drag & Drop Builder

FEW APPS: Running mass action to apply tag to contacts does not trigger Campaign Goals

Campaign Builder
Last Updated: 10/09/2014

Summary:
When running a mass action to apply a tag for a more recent campaign, the tag goals are not triggering. Applying the respective tag to the contact from the Contact record directly does trigger the Tag Goal.

Date Reported:
08/28/2014

Workaround:
No known work around found at this time.

Stage: Researching

Issue Number: 4045

Feature: Goals - Other

Function: Goal - Tag Applied

When Attempting To Log into an App from Account Central, Clicking doesn't do anything

CAS
Last Updated: 10/09/2014

Summary:
We are currently getting a number of reports with customers not able to click on their app when on the 'Account Central' page. When they attempt to click (on account name, arrow, etc.) nothing occurs and the account does not log in.

Date Reported:
09/09/2014

Workaround:
Update FireFox to 32, Clear Cache and cookies and restart browser.

Stage: Researching

Issue Number: 4072

Feature: Account Central

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 10/03/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Trebuchet MS font changes to Arial

Marketing
Last Updated: 11/24/2014

Summary:
Trebuchet MS font changes to Arial in email template builder (Drag & Drop)

Date Reported:
11/04/2014

Workaround:
Please use a different font other than Trebuchet

Stage: In Development

Issue Number: 4165

Feature: Templates

Function: Email Drag & Drop Builder

Users Are Unable to Delete Notes

CRM
Last Updated: 08/27/2014

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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