Last Updated Priority Category

Voice Broadcast 'Record Message' fails after 30 seconds. "Recording failed. Please try again."

Marketing
Last Updated: 07/08/2015

Summary:
Voice Broadcast 'Record Message' fails after 30 seconds. "Recording failed. Please try again."

Date Reported:
05/12/2015

Workaround:
No known work around at this time.

Stage: In Development

Issue Number: 4399

Feature: Broadcasts

Function: Sending a Broadcast

Contact Searches using Custom fields with a default value do not return correct results

CRM
Last Updated: 07/23/2015

Summary:
Contact Searches using Custom fields with a default value do not return correct results.

Date Reported:
05/29/2015

Workaround:
At this time we do not have a work around. We are working with our Product Management team on a solution.

Stage: Researching

Issue Number: 4408

Feature: Contacts

Function: Contact Search

INFORM: Having multiple tabs open can cause information to be saved to the incorrect record

E-Commerce
Last Updated: 10/03/2014

Summary:
Multi-tab usage on a browser may causes data to mix when saving. Most notably when viewing and editing multiple orders on multiple browser tabs.

Date Reported:
06/30/2014

Workaround:
When editing and saving new content, make sure to only have a single tab open in the browser accessing your Infusionsoft account.

Stage: Researching

Issue Number: 2869

Feature: Orders

Function: View/Edit Orders

Users Are Unable to Delete Notes

CRM
Last Updated: 06/05/2015

Summary:
The user cannot delete notes from the contact record but can still delete them from the "Task Note Report."

Date Reported:
08/11/2014

Workaround:
The user can still delete the notes from the "Task Note Report."

Stage: In Development

Issue Number: 4011

Feature: Contacts

Function: Tasks / Notes

Unable to update credit card info on a contact record: "Please match the requested format: Numbers only."

CRM
Last Updated: 07/20/2015

Summary:
When updating a credit card record in a contact record it is not able to be saved because the the system will not accept the default format of the Card Number.

Date Reported:
04/30/2015

Workaround:
Current work around is to click the "View secure credit card info" link. http://screencast.com/t/tpOc2wAre

Stage: In Development

Issue Number: 4385

Feature: Contacts

Function: Default / Custom Fields

Referral partners receiving commission for free trials

CRM
Last Updated: 06/12/2015

Summary:
When a subscription free trial is given it adds a credit to the order. These credits are generating commissions as if the customer had paid for it.

Date Reported:
06/13/2013

Workaround:
None, however commissions can be manually deleted after they are generated.

Stage: Researching

Issue Number: 3029

Feature: Referral Partners

Function: Commission Programs

Users able to see other users Opportunities when they don't have permission to

Admin
Last Updated: 06/22/2015

Summary:
Users able to see other users Opportunities when they don't have permission to

Date Reported:
03/30/2015

Workaround:
No known work around at this time.

Stage: In Development

Issue Number: 4352

Feature: Users

Function: User Permissions

The Quick Search function is returning an error on an inconsistent basis when performing a search

Main Nav
Last Updated: 06/12/2015

Summary:
The Quick Search function is returning an error on an inconsistent basis when performing a search. The criteria is usually partial criteria.

Date Reported:
04/28/2015

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 4380

Feature: Quick Search

Function: Search Bar

Quick Search results display incorrect "date created" for apps with International Date Format

Main Nav
Last Updated: 06/17/2015

Summary:
Quick Search results display incorrect "date created" for apps with International Date Format.

Date Reported:
04/15/2015

Workaround:
No known work around at this time.

Stage: In Development

Issue Number: 4369

Feature: Quick Search

Function: Search Bar

FEW APPS: Non-admin users with permission to view contacts, are unable to search for all contacts using Quick Search feature.

Main Nav
Last Updated: 06/12/2015

Summary:
FEW APPS: Non-admin users with permission to view contacts, are unable to search for all contacts using Quick Search feature.

Date Reported:
04/29/2015

Workaround:
No known work around at this time. Only occurring in some applications for some reason.

Stage: Researching

Issue Number: 4383

Feature: Quick Search

Function: Search Bar

Snap Application/ Infusionsoft Moblie App Shows Invalid Email for Email Addresses Containing a Hyphen after the @ Symbol

Add-On's/API
Last Updated: 06/12/2015

Summary:
Snap Application/ Infusionsoft Moblie App Shows Invalid Email for Email Addresses Containing a Hyphen after the @ Symbol

Date Reported:
01/23/2015

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 4042

Feature: Snap

Function: General Questions

Email broadcasts are not posting to Facebook

Marketing
Last Updated: 06/12/2015

Summary:
Email broadcasts are not posting to Facebook.

Date Reported:
05/06/2015

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 4389

Feature: Broadcasts

Function: Sending a Broadcast

Adding appointments from My Day Working view does not allow the appointment time to be set after 12PM

Main Nav
Last Updated: 06/12/2015

Summary:
Adding appointments from My Day Working View does not allow the appointment time to be set after 12PM

Date Reported:
01/28/2015

Workaround:
Add appointments if at all possible from within the contact record, instead of within My Day Working View.

Stage: Researching

Issue Number: 4270

Feature: My Day

Function: Working

Some Apps: Unsubscribe links not working correctly for some contacts

Marketing
Last Updated: 06/12/2015

Summary:
Some Apps: Unsubscribe links not working correctly for some contacts

Date Reported:
08/04/2014

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 3989

Feature: Settings

Function: Automation Links

When an auto charge attempt is made and errors, the payment plan counts the error as a fail attempt but does not trigger any billing automation or any failed order notifications

E-Commerce
Last Updated: 06/12/2015

Summary:
When an auto charge attempt is made and errors, the payment plan counts the error as a fail attempt but does not trigger any billing automation or any failed order notifications

Date Reported:
01/05/2015

Workaround:
No known work around at this time.

Stage: Researching

Issue Number: 4231

Feature: Billing Automation

Function: Autocharge Attempt

Dropdown type Custom Field configured to "Set the top option as the default" used in decision diamond criteria displays the default value but is not saved in the backend causing all values to meet that criteria.

Campaign Builder
Last Updated: 07/08/2015

Summary:
Dropdown type Custom Field configured to "Set the top option as the default" used in decision diamond criteria displays the default value but is not saved in the backend causing all values to meet that criteria.

Date Reported:
01/12/2015

Workaround:
No known work around at this time.

Stage: In Development

Issue Number: 4240

Feature: Campaign Decision

Function: General Configurations

About This Page 

This page is an active list of known product or service issues affecting Infusionsoft users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

Priority is used to estimate resolution time:

      Low means approximately four months to resolution

      Medium means approximately one month to resolution

      High means immediately

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If you have an urgent problem that is not documented here, please call us at 1-866-800-0004 or chat online with our support team. For non-urgent questions, please submit a case online via the Help menu in your app.